Windows Technical Support Analyst

MAXIMUS Canada

June 05, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/13899

Job Category: 
Technical
Job Specialization: 
Software Development
Job
Company Overview: 

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, our retained client, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join Maximus BC Health Inc. in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. Maximus BC Health Inc. has it all! Located in beautiful Victoria, BC, in the heart of downtown, our client’s location offers easy access to every amenity. 

Our client offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Job Summary: 

Reports To: IT Manager

Location: Victoria,  BC

Reference # ZC-20154

Maximus BC Health, Inc. has an immediate need for a Technical Support Analyst for Windows and who has good overall system administration of the Microsoft Suite of products.

The successful incumbent will help identify areas for improvement for Microsoft Suite of products, and will participate in and help plan  and architect major system changes, do capacity management and problem management. The Technical Support Analyst will provide 2nd level support for and Windows systems and applications and provide support for Tier 1  and other Tier 2 analysts

The Technical Support Analyst works closely with a support team including: network specialists, system administrators, database administrators and desktop administrators and will be providing tier 2 level of support at the Windows SA level and for Exchange , SharePoint 2010 and Windows 2008R2Servers.  Previous experience includes: upgrade and change planning, coordination of changes, process improvement, technical documentation, and tier 2 operational support. 

The successful candidate will be a problem solver who can also plan, analyze, and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies. You must be able to lead by example and build upon existing team work within the support group.

Education & Experience:

  • Preference for a Technical Diploma or Technical Certification from an accredited technical college or university.

Skills, Knowledge & Abilities:

Desired Skills:

  • Microsoft Windows OS – 2003, 2008R2, 7 – Support and Upgrades
  • Microsoft Back Office – Exchange 2010 – Support and Upgrades
  • Microsoft AD, Print Services,  Deployment tools, other Microsoft utilities
  • Microsoft SQL
  • Security Monitoring and Operations
  • Antivirus, spam filter, and other security applications
  • System design, planning and documentation skills
  • Design and implementation skills for Microsoft back office products

Nice to Have Skills:

  • Desktop Virtualization skills
  • Storage Skills
  • ITIL processes and tools
  • VMWare Server and Desktop Virtualization - Planning and Administration
  • NetApp exposure
  • ITIL processes and tools
  • Data Centre Planning and Operations
How To Apply: 

Please send your resume quoting: Windows Technical Support Analyst to clifftang@zealotsconsulting.com

Cliff Tang, Principal
Zealots Consulting Inc. Executive Search
IT Recruitment Consulting & Leadership Development
"Part of Your Team"
Lynn Valley Town Centre
1199 Lynn Valley Road, Box 16133,  North Vancouver, BC  V7J 3S9
604-727-3141 (phone)
604-988-3152  (fax)
e-mail: clifftang@zealotsconsulting.com
web: www.zealotsconsulting.com