Sales and Support Specialist

Osler Systems Management Inc.

June 08, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
Sales and Business Development
Company Overview: 

Osler Systems is a leading supplier of electronic medical records (EMR) software in BC. For over 30 years family physicians and specialists all over the province have been relying on our products to help them practice medicine efficiently and enjoyably. Osler Systems is located in Sidney, BC near the Victoria International Airport.  

Job Summary: 

Do you want to make a difference in the rapidly changing healthcare industry?  Do you have excellent interpersonal and communication skills?  Do you have a passion for people and technology? Osler Systems is looking for a talented individual to join our team.  You will have the opportunity to make a meaningful impact as you work to expand our customer base and help to advance the use of our products with existing customers. 

Principle Duties and Responsibilities:

  • Product demonstrations (web-based and in person)
  • Coordinate and host user group meetings to advance the use of our products
  • Develop business opportunities
  • Quote generation and follow-up
  • Analyze customer needs to find and implement the best solutions
  • Troubleshoot issues related to the use of our products,  provide level 2 support
  • Develop solutions to meet the needs of various EMR initiatives in BC
  • Manage Osler’s customer forum


  • Excellent written and oral communication skills, able to explain complex technology to non-technical audiences
  • Strong technical aptitude including good knowledge of networking technologies such as LAN/WAN, Citrix, web, Windows/MAC and common applications
  • A commitment to continual improvement and willingness to share new ideas with other team members
  • A positive customer-centric attitude with a willingness to go the extra mile
  • Ability to thrive working independently and as part of a collaborative team
  • Bachelor’s degree in Computer Science (or equivalent) with interest in eHealth.
  • Project management experience
  • Excellent organizational skills, ability to balance multiple priorities
  • Experience working with physicians and EMR software are assets
How To Apply: 

Please send a cover letter and resume to