Client Support Specialist

Checkfront Inc

June 09, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/13907

Job Category: 
Technical
Job Specialization: 
Other
Job
Job Summary: 

Checkfront is seeking self-motivated Client Support Specialists to support our popular cloud-based booking and e-commerce application. We are headquartered out of Vancouver and Victoria BC, Canada, and although our search is focussed on local candidates, we do consider talented individuals in other time zones. Checkfront encourages a work-life balance, aligning staff with goals that are mutually beneficial. Current positions available are for daytime (9am-5pm), early morning (6am-2pm), and overnight shifts ( 12am-8am) PST. East Coast applicants are encouraged to apply to our night time shift for an early morning start.

Our Support Specialists are required to respond to customer requests by email, live chat and phone. Preferred candidates for this position will demonstrate excellent written and verbal communication skills, good technical knowledge of SaaS environments with past technical support experience, and be people-friendly. Ideal candidates will also demonstrate their ability to work well under pressure and their superior time management skills with attention to established customer response times.

Job Requirements and Experience:

  • Excellent command of the English language.
  • Advanced troubleshooting and problem-solving skills.
  • Positive customer-focused attitude.
  • Fast typing capability and other time management skills.
  • Experience using SaaS tools including, but not limited to: Desk, Google Apps, Olark, Skype, GoToMeeting, Snagit, JIRA
  • Proficiency in Wordpress, Joomla, and other CMS integrations such as Squarespace, Wix.
  • Exposure to payment gateways (Paypal, Stripe, Authorize.net, etc) an asset.
  • Help desk experience valuable but not essential.
  • Responsive design/css an asset.
  • Familiarity with the hotel/tour/rental industry an asset.

Applying for a remote role requires a quiet closed-door office, high-speed internet and an unshared desktop / laptop with current OS.

Current positions available are for daytime (9am-5pm), early morning (6am-2pm), and overnight shifts ( 12am-8am) PST. East Coast applicants are encouraged to apply to our night time shift for an early morning start.

REQUIREMENTS

Job Duties:

  • Respond to email cases, phone calls and live chats in our helpdesk ticketing system to assist customers with a broad range of product questions and needs.
  • Troubleshoot configurations and provide working solutions in a timely fashion.
  • Maintain customer profiles.
  • Escalate issues to senior technical staff as necessary, and respond to the customer when escalation resolutions are available.
  • Present live coaching/demo calls in a webinar environment.
  • Where time is available, perform other various assigned tasks, such as document creation, customer training, process improvement etc.

Careers in our customer service team start at 30K. More about us.

BENEFITS

Working at Checkfront you get a flexible & co-operative work environment. Support Specialists in BC have the option to work from home as well as from our offices in Victoria and Vancouver.  You pick the hardware required to get the job done, and a great benefits package to boot!

How To Apply: 

To apply for this job please see link http://checkfront.workable.com/jobs/27727/candidates/new