Service Technician

AXYS Technologies Inc.

June 17, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/13954

Job Category: 
Technical
Job Specialization: 
Other
Job
Company Overview: 

AXYS Technologies Inc. (AXYS) has specialized in advanced marine based technology products and services for 40 years.  We manufacture and service offshore and oceanographic environmental monitoring equipment with a focus on data acquisition and display systems for routine weather and sea state monitoring, water and air quality monitoring and process control.  We serve a global market with international experience in Europe, Asia, South America, Africa, New Zealand, Australia and The United States.  Located in beautiful Sidney, British Columbia, AXYS is one of Vancouver Island's most sought after career choices and offers competitive compensation and benefits to its staff.

Job Summary: 

AXYS Services Department is responsible with providing its customers with both technical and non-technical support, and is committed to delivering the highest level of customer service for all AXYS products.  Reporting to the Technical Services Lead, the Service Technician will have a mandate to provide technical support to customers for AXYS related products and services.  This is an office based position with some travel.       

Key Responsibilities:

  • Case Management:  Technical support to customers. Documents each case within the company process and system, ensure all cases are completed to customer satisfaction.
  • Product Repairs: To perform both in-house and in field repairs or upgrades to AXYS products.
  • Technical documentation:  To produce technical bulletins, technical reports or work instructions as required.

Core Competencies:

  • Excellent interpersonal and communications skills
  • Analytical mind, highly organized and detail-oriented
  • Comfortable and thrive in a demanding role and multi-tasking environment, where priorities change continually and deadlines are critical
  • Produce high quality technical documentation 
  • Knowledge of electrical circuitry and data logging technology
  • Knowledge of communication systems: Radio Links (VHF, UHF), Satellite telemetry (INMARSAT, Iridium, GOES), Cellular, Bluetooth
  • Knowledge of communication protocol (TCP, Serial-RS232/422, USB)
  • Experienced with Remote Environmental Data Collection Systems.
  • Experienced with digital and analog sensor technologies.
  • Skilled with reading engineering diagrams
  • Experienced understanding environmental data with respect to system performance.
  • Apply engineering process when diagnosing and troubleshooting complex systems, and apply best practice testing procedures
  • Skilled with mechanical assembly
  • Knowledge of computer software and database
  • Adept at working with Customer Relation Management (CRM) systems
  • Adept at working with Enterprise Resource Planning (ERP) systems
  • Adept at working with Document Management systems

Travel required:  25-40% 

Skills Requirements:

  • Technologist or equivalent form of technical/electronics certification
  • Knowledge or training in ISO9001-2000
  • Experienced in working in a fast paced manufacturing and technology environment
  • Proficient using MS Office
  • Knowledge of ocean science and/or remote monitoring system (desired)
  • Knowledge of IT Service Management principles and practices is an asset
How To Apply: 

Please submit your resume along with; references, a cover letter outlining your applicable experience, goals related experience as they pertain to this position at AXYS Technologies Inc. by emailing your application to: atiposting052215@axys.com.

Samples/Descriptions of previous relevant work and projects may be required prior to candidates being selected for interviews.

We thank all those who apply to AXYS Technologies Inc., but only those candidates selected for an interview will be contacted.  Please, no phone calls.