Junior Technical Support Analyst

Money Mart

June 21, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/13968

Job Category: 
Technical
Job Specialization: 
Software Development
Job
Company Overview: 

About National Money Mart

Money Mart has been helping Canadians with their financial needs for over 25 years. Whether you need a payday loan, your cheque cashed, or simply need to exchange some foreign currency, Money Mart is here to serve you. With branches open late across Canada, it’s easy to see why more and more people choose us for fast, friendly, hassle-free solutions.

At Money Mart, we know that our employees are the key to our success. With over 600 stores in Canada, and locations internationally in the UK, the US, and expanding throughout Europe, opportunities for career growth and development with us are endless. As part of Dollar Financial Group, Inc., Money Mart’s reach is international, but our focus, is local; at every counter, and with every customer that we serve.

We hire smart, business savvy, people who get a thrill from helping our customers meet their personal and financial goals. We offer amazing training programs, world class benefits, great personal incentives and lots of other cool perks. If you are looking to flex your sales skills, and want to join a diverse, fun and dynamic team we have the job that you have been looking for.
At Money Mart, you can learn, grow and thrive…. So what are you waiting for????

Specialties: Payday Loans, Cheque cashing, Foreign Currency, Western Union, We buy Gold, Taxes
Website: http://www.moneymart.ca
Industry: Retail, Sales, Financial Services
Company Size: 5001-10,000 employees
Founded: 1982

Job Summary: 

Under general supervision of the Technical Service Leader, provide a high level of end user support to DFG’s retail stores and campus locations across North America.  Become the SME for specific Technical Support functions as laid out by the Technical Service Delivery Manager.  Assist in various projects and deliver on assigned action items with quality and on time.

RESPONSIBILITIES/ACCOUNTABILITIES

Accountability:

  • 3rd level steady state support to Dollar Financial Corp’s North American Retail store’s computers, peripherals, and LAN.
  • Contribute to the successful delivery of retail store IMACs
  • Deliver assigned project action items with quality and on time

Responsibilities: 

  • Assists in all computer activities related to operations including computer imaging, troubleshooting, hardware and software installations.
  • Matrix into TSLs for IMACs and project support.
  • Align to a TSL for steady state support.
  • Works closely with Help Desk to identify computer-related needs, and determines overall user satisfaction.
  • Participate in the research, development, testing and execution of new software and hardware implementations.
  • Assist in research, development and execution of new networking functions, technologies, application and/or systems used by Money Mart.
  • Engage in individual and team projects.
  • Provide frequent updates to the TSL Technical Service Leader.
  • Contribute to the assessment of day to day processes to determine if something can be done cheaper, faster, and better.

Problem Solving:

  • Hardware, printing and network troubleshooting, using skill set and vendors to supply a high level of end user support. 

Qualifications

Education:

  • one year technical certificate or associates degree in computer studies or the equivalent in related work experience.
  • MCSE, Network+, Security+, CompTIA A+

Experience:

  • Windows 7 OS problem determination and resolution
  • computer hardware diagnostics and resolution
  • well versed with MS Office products including SharePoint
  • working knowledge of LAN and WAN technologies
  • technical knowledge of laser printers, POS peripherals, and Cisco routers
  • Ability to create Win 7 images a plus
  • PC imaging including maintenance and deployment                              

Other skills:

  • Must have a valid drivers license
  • French or Spanish as a second language an asset
  • familiar with OPPM methodology
  • work independently and in a team environment
  • excellent communication and documentation skills are essential.
  • some travel time and extended hours may be required
  • moderate physical requirements
  • service delivery orientated
  • posses innovative and creative problem solving skills
  • familiar with ITIL best practices

PREFERRED SKILLS

  • Ability to lift 75lbs
  • Current driver’s license
  • Current Passport a plus

Additional Information

We look for bright, energetic, motivated individuals who are interested in learning and developing their career. We invest in our employees and offer extensive training and development programs to set you up for future success.