Technical Support

Smart Dolphins IT Solutions

July 09, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
Laboratory and Technical
Company Overview: 

About Smart Dolphins

Smart Dolphins is a local Victoria company that is in the business of helping other businesses with their technology. More specifically, we service our clients’ computer, networking and technical support needs. We’re looking to succeed in the long run by delivering the ultimate in service and developing strong, long-term relationships with our clients. You are invited to visit our website to learn more about the company. 

About “The Pod”

All Smart Dolphins are versatile individuals. We need to be. We take on a variety of roles for our clients (technical and otherwise) and spend a great deal of time educating clients on the uses and benefits of technology. Being a small business ourselves also requires us to be flexible and adaptive to the quickly changing business world. Initiative, maturity and self-discipline are also necessary with the freedom that comes with being a part of our team.

The atmosphere in the office is positive, open and dynamic. We have a lot of fun but we work hard at the same time. We all truly enjoy working in the professional yet personable small business atmosphere.

Importantly, we all have made a long-term goal to helping grow Smart Dolphins into something extraordinary and we look forward to coming to work every day to improve our own business and our clients’ businesses.

Job Summary: 

About the Current Position Available

As mentioned above, all Dolphins are well-rounded individuals and the next person we welcome aboard will be no exception. Because of our customer-centred philosophy, we all need to communicate well, be professional yet personable and have a strong, long-term commitment to delivering the best service in the industry.

The successful candidate’s primary duties will include:

  • Delivery of exceptional technology service to our clients, provided through remote access and via the phone, as well as onsite service and service in a shop setting, while communicating the results to our customers
  • Primarily these services will include technical support and/or new implementations.

Primary qualifications:

  • Minimum 2 years of related experience
  • Experience delivering IT projects, specifically for small businesses
  • Active Directory Certification or equivalent knowledge/experience applicable to small business networks
  • Microsoft Exchange Certification or equivalent knowledge/experience applicable to small business networks
  • Strong hardware knowledge and experience with comfort ability building/imaging/reinstalling Windows and backing up/restoring user profiles, data and applications.
  • Strong foundation with hardware, software and networking/connectivity
  • Passionate technology and related confidence
  • Excellent oral and written communication skills
  • Professional presentation
  • Excellent interpersonal skills/ relationship building skills
  • Ability to learn and improve
  • Ability to identify and sell recommendations
  • An entrepreneurial sense
  • Excellent keyboarding skills

Other Desired Skills/Background:

  • Experience working with small business customers
  • MS SQL Knowledge
  • VMWare experience
  • CCNA certification
  • Sharepoint
  • Other Windows, Cisco, or technology diplomas and certifications are always a plus

More important than specific skills is the candidate’s attitude toward people, technology and Smart Dolphins. A strong technical foundation with a corresponding confident and driven approach to learning, serving clients and being entrepreneurial is more important than someone who has past education or experience with a particular technology.

Ultimately, we are looking for a team player - someone who will mesh well with the people that are already part of the team, someone with the talents for the roles that need to be filled and someone who really wants to become a part of the Pod. 

How To Apply: 

Finding the right person is of paramount importance to us. We hope that this overview of the opportunity sparks a strong interest in that right person. If you feel that this person is you, please submit your application on or before August 7th. We like to receive an up-to-date and applicable resume with a brief cover letter describing why you are an excellent candidate for this position. Please email your application to Dave Monahan (

We sincerely thank you for your interest in Smart Dolphins.