Technical Support Analyst

City of Victoria

August 05, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/14123

Job Category: 
Technical
Job Specialization: 
Software Development
Job
Job Summary: 

Competition # 15/103

Internal/External Posting

Closing date: August 14, 2015

Technical Support Analyst (Temporary, up to 6 months)

Finance Department

We are currently recruiting for a highly motivated and energetic Technical Support Analyst to join our team.  

You are a natural relationship builder and are committed to fostering a culture of team and customer service. You thrive in a fast-paced, high volume environment while supporting a culture of empowerment and accountability.  As a key member of our team, you are well-organized, have exceptional communication skills with commitment to delivering outstanding services across the organization.

The City of Victoria prides itself on our commitment to continuous improvement and our ideal candidate will share this philosophy and face all challenges with a focus on resolve while maintaining a positive attitude and a good sense of humour.

JOB DESCRIPTION

POSITION FUNCTION

Install, maintain and upgrade personal computer software and hardware and provide technical support and training for users.

KEY DUTIES

Provide support to staff on the application of various software programs; answer enquiries and solve software and hardware related problems; evaluate staff needs and make recommendations on hardware purchases, equipment allocations and software requirements. Research and report on technologies.

Analyze and make recommendations on personal computer training requirements. Develop and present classroom training programs on the use and application of software; collect statistical data and prepare reports and documentation; maintain accurate records.

Purchase, install, maintain and configure hardware and software; support hardware on a network; support telephone hardware and software; install, maintain and administer network systems including installation, setup, maintenance, training and support; administer enterprise management software; set up and maintain wireless network access.

Ensure uniformity of standards for hardware and software programs; communicate technical information to client group, co-workers and contractors; act as team lead or provide assistance to projects as required; provide set up, advice and assistance with web pages for end users.

Perform related duties where qualified.

INDEPENDENCE     

  • Work is generated by requests for service or assigned by supervisor.
  • Work is reviewed upon completion.
  • Issues such as misuse of equipment or software and hardware purchases are referred to supervisor.

WORKING CONDITIONS

Physical Effort:

Sit with arms unsupported while keyboarding. (often)

Lift and move medium weight computer equipment. (rare)  

Mental Effort:

Short periods of intense concentration while solving user problems or configuring systems. (Often)

Visual/Auditory Effort:

Focus on printed material and computer for short periods. (frequent)

Work Environment:

Office.

KEY SKILLS AND ABILITIES

Organize and prioritize work.

Understand and apply the techniques of computer hardware, software, and network operating systems.

Advanced level operation of current City hardware and software.

Design, plan and implement local area network systems.

Provide technical guidance and advice to user departments.

Maintain accurate records.

Establish and maintain effective working relationships.

Deal with the public in a courteous and tactful manner.

QUALIFICATIONS

Formal Education, Training and Occupational Certification:

Diploma in Computer Science or Microcomputer technology. (2 years)

Required to obtain criminal record check.

Required to sign attestation of confidentiality.

Experience:

4 years of related experience

or an equivalent combination of education and experience.

OTHER

May be requested to substitute in a more senior position.

Work schedule: Temporary Full Time, 35 hours per week, 7:00 a.m. – 3:30 p.m. with possibility of evenings and weekends

$38.55 per hour, Pay Grade 14

This is a CUPE Local 50 Position

How To Apply: 

All applications, including qualifications and supporting materials, must be submitted to City of Victoria, Human Resources Department by 4:30 P.M. on the closing date noted above.

Mailing and in person:  627 Pandora Avenue, Victoria, BC  V8W 1N8

Online: www.victoria.ca   Email: hr@victoria.ca    Fax: 250-361-0238